I wanted to give you a quick update: as of today I feel it's again a great thing for European girls to get their Nubar Diamont topcoat from feelunique.com. After receiving a bottle of the bad formula from them the last time I ordered, I contacted their customer service, a smaller debacle followed, and ultimately I got in contact with a great guy there who promised to send me a replacement bottle (or give me a refund if I had preferred that). I received it today and it was good.
Another staff member of feelunique commented in my last post about putting your hard earned money on Diamont from them, that whenever you receive a bottle which is badly formulated, just contact the customer service and they will have it replaced for you.
Thus, everything good, and Feline is a happy customer and all that, but just a heads up: order your new bottle of Diamont before you run out of your old one, just in case. I went without my precious Diamont for a couple of weeks and felt ...ugly, really. There's just no other topcoat that will cut it for me.
I want to make it clear, to get rid of any confusion, that I have nothing bad to say about feelunique.com, as a company or as a consumer oriented service. I am very happy with most of their services except for one lousy email, and I will continue to contribute to their sales with my pocket money.
But... Small debacle, you say? Yes. I have over the last couple of weeks thought about stop featuring Nubar products on this blog. It's no fun at all, since I'm a great fan of the lacquers, and it's painfully clear by now that I cherish the Diamont topcoat above all. The reason for this is that I was approached by a representative of the UK distributor, no name disclosed, who was "disappointed", and suggested that I do not blog responsibly, or offer a "well-rounded opinion". This was because I had stated the obvious: bad bottles of Diamont are still on the market. I do believe that my long time readers know that I do never compromise my integrity when it comes to truth and opinion; I have thus never lied to my readers about what I actually think of a product, a color or a collection. Also, this accusation seems extraordinarily blatant when I have done nothing than praise a Nubar product in well over 30 posts where it has been mentioned, but had nothing to do with any distributor of this brand, until they find out that I show loyalty to my readers foremost and tell them they might not get a good bottle if they buy it right now.
This is the worst kind of damage control I have ever seen from a company, and while I am sure it was all done with good intentions, the conversation that followed upon the afore mentioned post made it clear that you do not state the truth with this company, and certainly not if you would ever want to cooperate with them (why I would do that when I'm outside the UK I do not know). Therefore I can no longer show or review their products unbiased.
I am not yet completely decided on this, but any thoughts are welcome - however, if you're a sales representative: think twice before you write.
And, quick update? Um... Well.